Tips For Creating Quotes That Will Improve Your Sales

Portrait of a mechanic taking notes under a car

When you have good quotes, you will see an increase in your sales figures. The problem is that many businesses are not getting their quotes right which is leading to a decreased sales figure. Fortunately, we spoke to Matt from https://www.skilledfencing.com.au/ and he gave us a number of tips that you can use to ensure that you are creating quotes that will improve your sales figures.

Always Have Written Quotes

While this might seem like common sense, there are many businesses that still use verbal quotes. This can cause confusion for you and your customers as you each recall something different. It is important that you have written quotes that your customers can evaluate at their leisure. Written quotes are as legally binding as verbal ones, but they will not have the miscommunications that verbal ones do.

Look Professional

The appearance of your quote is important and you need to ensure that you look professional. To do this, you need to have your company letterhead on all the quotes that you provide. You also need to start your quote with a greeting to the customer and thank them for the opportunity to provide them with a quote. This will generally make the client more open to the rest of your quote.

The layout and structure of your quote should also be logical. You should not have the main aspects of the job in 3 different places. This will make the quote look haphazard and will make the customer think that you are trying to hide something.

You also need to check your spelling and punctuation. There is nothing more unprofessional than a quote that has incorrect spelling, no punctuation and bad grammar.

Add Some Value

You need to remember that your customer is probably going to get at least 3 different quotes for the work. This means that you need to find a way to stand out from the other quotes. Being the cheapest is not always the best idea because your customer may think that you are cutting corners. This is why you need to have a unique selling point that makes you better than your competition. This selling point will vary depending on your business and the job you are quoting for.

Meet The Customer’s Needs

Your potential customer will be more likely to use you if they know they can rely on your guarantees and promises. To ensure this you should never provide a quite if you are unsure about whether or not you will be able to meet the expectations of the customers. You also need to ensure that the price you quote is enough to complete the job and make a profit. There is no point in giving a quote with a price that will not cover the work that you need to do.

You should also assume nothing. You need to ensure that you are clear on what the customer wants and not be afraid to ask questions when you meet with them. This will show the customer that you want to get everything right and to meet their needs.

Top Tips For Dealing With Under Performing Employees

Business partners discussing papers and planning work at meeting

Disengaged and under performing employees are a nightmare for any business. The problem is that many managers do not know how to correctly deal with these employees. Certain obvious solutions might not be the best and it is important that you consider all the options when you deal with your employees.

Take The Time To Talk

There are a lot of managers that bypass talking to their employee about their under performance. This is something that you need to avoid as talking could help resolve the situation. You do not have to make a big deal about the talk, simply pull the person aside and communicate that you have noticed a change in their work. There are times when all the employee needs is a nudge in the right direction.

Listen To Points Of Contention

While it is important to talk to your employee about their under performance, you also need to listen to what they have to say. When you talk to the employee, you should ask if there is any reason for the change in their performance. It is possible that they have stopped putting in as much effort because they are unhappy about something within the workplace.

If this is the case, the key to getting your employee performing again could be addressing the root of the problem. Of course, there are times when there is nothing that you can do to solve the problem that your employee has. However, if they are unhappy about being passed for a promotion or something similar, you should point out that under performance will not help them with this.

Address Any Company Wide Concerns

Talking to one under performing employee can actually uncover a problem that affects many people. If one of your staff feel that they are overburdened, it is highly likely that there are others who feel the same. A great way to address this issue will be to have a meeting with representatives of relevant departments to discuss changes in company culture.

When you have the meeting, you need to make it clear that the aim is to find a solution to the company wide problem. The meeting should not be an opportunity to vent only. This type of collective approach will make your employees feel valued and that their concerns are actually being listened to and could result in better performance.

Create Performance Goals Together

Performance goals are something that more and more companies are using to determine how productive their employees are. The problem is that many managers create the goals without consulting the employee which could lead to under performance as the goals are set too high. This is why you need to take the time to create the performance goals with your employees.

When they have a say in the goals, they are more likely to set them at a level they can achieve and this will result in better performance. It is important to note that the under performance you see may not actually be as serious as you think. Perceived under performance from goals set too high is a major problem that can be addressed by including your employee in goal setting.

Hopefully this article will help you resolve you under performance issues constructively. If you’re still unsure it may be worthwhile getting some professional HR training in Perth. Being able to effectively manage your employees performance is an essential skill for any manager or business owner.

Should You Outsource The IT Management Of Your Business?

It professional or technicial consultant monitors blade servers in data rack. Shot in datacenter.

If you’re a business owner, you have to make important decisions all of the time. The choice that you make will have a significant impact on the success — or failure — of your business.

One of the things you’ll have to decide is whether or not your IT management should be outsourced. Does outsourcing your IT management actually make sense for you? Ask yourself these questions if you’re trying to decide what to do.

Do I Need A Dedicated IT Staff?

It’s important to eliminate redundant business expenses. If you’re paying a full-time salary to an employee that you don’t actually need, that money could probably be used in a more efficient way.

Think about whether or not your business actually benefits from having dedicated IT staffers. Do you need the IT department all of the time, or do you only use their services every once in a while? If you don’t need a dedicated IT department, outsourcing is a smart idea.

Do I Want Great Support?

If you’re like most business owners, you probably want the best for your business. You should ask yourself whether or not you want the kind of strong support that a skilled IT professional can provide.

Outsourcing your IT department to a company like https://www.itma.com.au/services/consulting will allow you to work with some of the top professionals in your area. You’ll be able to outsource this work to someone that is very good at what they do. Outsourcing allows you to work with first-rate professionals without having to spend a fortune.

Do I Value Flexibility?

If you strongly value order and routine, having a dedicated IT person on staff might be the right choice for you. You’ll know exactly what to expect from them at any given time.

With that said, the world of business is unpredictable. If you want your business to thrive, you’re going to have to learn to adapt and go with the flow.

Outsourcing is a smart idea if flexibility is something that you value highly. If you outsource, you won’t be locked into a specific routine. Instead, you’ll be able to get what you need when you need it.

Are There Great IT Companies In My Area?

If you’re on the fence about whether or not you should outsource, you should look more closely at some of the IT companies that operate in your area. Learn more about these companies and see what they could offer a business like yours.

If you have the chance to work with a top-of-the-line IT company, you should take advantage of that. Don’t miss out on the opportunity to work with an IT management company that can take your business to new levels of success. Look at your options and see if there are any choices that appeal to you.

Ultimately, you will have to be the one that decides whether or not outsourcing IT management makes sense. Consider the needs of your business so that you can make a choice that will benefit you.

What You Should Look For In a Metal Fabrication Company

Welder working in a factory

Before we dive into the selection process, I find it essential to explain what metal fabrication is. So, simply put, metal fabrication is a process that involves bending, manipulation as well as cutting metal in order to construct specific products or structures in regards to a certain design or sample. The assembling stage is the final phase, and it’s where the product takes its intended shape, and the processes used for this stage will primarily depend on the type of metal used as well as the kind of product to be made.

So, what should you look for in a metal fabrication company?

With numerous companies out there claiming to be the best, it can be hard to determine the right one for your project. With every metal fabrication company offering something different, how do you choose the ideal one for your project needs? Here are the most important factors to consider.

Experience

Perhaps the most important things to consider when choosing a company of this calibre is the experience. Hands-on practical experience is essential when it comes to metal fabrication so look for specialists like Glass Boundaries who can break down a complicated project into detailed and realistic costs, engineers who are skilled at translating sample drawings into doable projects, project managers with real-world experience and tradespeople with certifications in their fields. All these can make a world of a difference in the results of your project.

Capabilities

Since your project will be unique, it is important to choose a metal fabrication company with the right equipment and skills to get the job done. Of course, you will have considered experience, but most of these companies have a speciality. That means if you want architectural metal fabrication, choosing an auto-parts fabricator would be unwise. All fabrication projects have different requirements, and so, you will want to ascertain that the fabricator you choose can handle the grade, gauge and type of metal you want to be used to for the project. This will save time by avoiding subcontracting and will ensure excellent results.

Product Quality

The last thing you want is paying top dollar for a low-quality product. That being said, ask the company about the types of materials they use as well as the methods they employ. Knowing this information beforehand will help you make an informed decision on a specific company.

Precision

At the end of the day, your satisfaction with the end result is what will determine whether you create a long-term relationship with the metal fabrication company or not. So, find a fabricator that can hit the mark every time. This will save you money, time and labour.

Reputation

Customer reviews tend to be very subjective, but it is still a good idea to check them out. Reading the experiences and thoughts of past clients will give you a glimpse into how much the company values its clients. Additionally, you will get to understand how the company typically conducts business.

Putting these factors into consideration will help you determine whether a particular metal fabrication company suits your project.

The Benefits Of Using A Specialised Training Company

Man assisting other man in computer room

What kind of training are you offering your employees? If you’re not providing your employees with in-depth training, you may want to change that. If you start using a specialised training company to train the employees in your business, you should see positive results.

Firstly, what do we mean when we talk about a specialised training company? Here are a few examples:

Warp Training Australia is a training company based in Perth, WA. They provide courses on everything from First Aid to Traffic Management. You can find details on this here: https://www.wta.edu.au/traffic-management-control-course-perth/

Urban Learning is based in Queensland, they offer training in a number of different areas, from ethics to responsible service of alcohol.

NDA Tasmania offer courses mostly around IT and business. You can check them out here: http://www.nda.com.au/

Here are a few of the many reasons to work with a training company:

Using A Training Company Will Benefit You

The benefits of in-depth training for employees are clear. Studies have shown that training programs increase work speed and efficiency, which can lead to an increase in profits. Providing specialised training should significantly lower your turnover rate. Investing in your employees will definitely pay off for you.

In addition to these benefits, proper training can enhance your company’s image. Your employees represent you. You should make sure they are making a positive impression when you are sending them off to trade shows, seminars, or other events.

In-Depth Training And Development Will Benefit Your Employees

If you provide specialised training to your employees, you won’t be the only one that benefits. Working with a training company will benefit your employees as well.

Research has shown that providing employees with this kind of training is an excellent way to increase morale. When employees are taught the skills they need to succeed, they are more motivated and satisfied with their positions. Providing your employees with the proper training can also reduce workplace stress levels. When employees understand what is expected of them, it much easier for them handle the challenges of their positions.

Providing Specialised Training Will Help Your Company Grow

When your employees aren’t struggling with the basic aspects of their job, your company will have more room to grow. You should see an increase in innovation in the strategies your employees develop. Your employees may be inspired to create new products or present new solutions at upcoming meetings.

If you want your company to grow, your employees need to be able to grow along with you. You should do everything you can to encourage growth in your employees. When you use a specialised training company, you’ll be able to develop every member of your staff.

The Right Training Company Can Provide Your Company With What It Needs

If you do choose to work with a specialised training company, you won’t be limited in your options. These companies should be able to provide your employees with the kind of training you’re looking for. Whether you’re hoping to train your employees to use a specific piece of software or want to focus on a broader training subject, like quality initiatives, you should be able to find the assistance you need.

When you work with a training company, you’ll have plenty of options. You should be able to find what you’re looking for.

It’s clear that working with a specialised training company can be very beneficial. Both you and your employees will enjoy the advantages of working with a training company. Start looking at training companies that will be able to educate your employees.

What to Look for in a Great Marketing Agency

digital marketing results

Most small to medium sized businesses have owners who have a bad habit of wanting to do everything themselves. Handing over the reins of certain aspects of the business is something they do not want to do, but is something that they need to consider. This is particularly important when looking at the digital marketing for their business. This is not an area that most people are well versed in and requires the knowledge of expert agencies, but you need to ensure that you are hiring a great digital marketing agency.

Always Do Your Homework

When you look for a digital marketing agency to work with, you need to do some homework first. Unfortunately, there are a number of digital marketing agencies that are not going to help you at all regardless of what they tell you. You need to be able to determine which agencies are going to be able to help and which are not.

Before you hire any companies, you should create a shortlist of candidates. To narrow down the list of agencies you are potentially going to work with, you should start by looking them up on the Better Business Bureau website. You should also be wary of hiring overseas agencies as they will often be harder to contact if you have any problems. You also need to be wary of any agency that offers a price which is very cheap or too good to be true.

Learn From The Prices

One of the most important questions that you need to ask an agency before you hire them is how much they are going to charge. Most businesses will have a tight marketing budget that they need to stick to. Of course, this does not mean that you should be hiring the cheapest agency to remain in budget.

The great digital marketing agencies will generally have an average cost and not be the cheapest or most expensive. When asking about prices, you should also find out what exactly is included in the fees they charge. You should compare this across agencies because paying one agency for less than another who has a similar reputation would not make financial sense.

Check Credibility

Before you hire an agency, you need to consider their credibility. The best place to start with this is to look at their website. There is no point in hiring a digital marketing agency that has a terrible website because this does not bode well for their work. You should also look at reviews for the company in a number of different places.

The testimonials that the company will generally have on their website are curated and only show them in the best light. You should look at third party review websites to get a better understanding of their credibility. Of course, you have to be careful with reviews as you generally do not have both sides of the story and more people are likely to complain online than leave a positive review.

Picking Accommodation For Solo Business Trips

bright and clean hotel room interior with modern furniture

If you’re going to be taking a business trip on your own, you’re going to want to find the right place to stay. You should choose your accommodation with care. Keep these things in mind when booking the lodgings for your next business trip.

Pick Lodgings With Positive Reviews

There’s no reason to stay in a bad hotel in this day and age. You can find plenty of information about potential accommodations before you stay there. Read reviews ahead of time so that you can see if a hotel is up to par.

If a hotel is getting negative reviews, you should find out why. If the reviews are clustered around a single period, the hotel may have had one bad weekend. If the reviews are spread out over a longer period of time, that’s more concerned.

Try to find reviews that were written by business travelers. When you’re traveling for business, you have unique concerns to worry about. Try to get the perspective of people that have the same kinds of concerns as you.

Select A Hotel That Offers Everything You Need

You have a limited amount of time on your business trip. You shouldn’t have to waste that time traveling to restaurants or coffee shops. Your hotel should offer everything that you need. You should be able to work, eat and sleep there.

Your business trip should be a successful one. Don’t waste a single second. Find a hotel or apartment that has all the things you need under one roof.

Seek Out A Hotel That Offers Complimentary Services

You’ll want to limit your expenses on your business trip. Even if you are going to be reimbursed for what you spend, you won’t want to spend too much.

You should try to stay in lodgings that provide complimentary services to guests. You should be able to enjoy things like free wi-fi, free shuttle services, and other benefits. Try to avoid accommodations that will nickel and dime you; stay at a place that provides guests with everything that they need.

Make Sure That The Hotel Is Completely Secure

You should never feel unsafe on a business trip. Even if you’re staying in a strange area, you should know that you are safe and secure. Research the neighborhood the hotel is in; make sure that the area is low in crime.

You should also make sure that your accommodations provide basic safety amenities. Your hotel should have a phone provided in the room, and the lobby should be completely secure. You may want to look for a hotel that requires room keys for elevator usage. It will be difficult for someone to gain unauthorized entry in a hotel like that.

You’ll need to make sure you can accomplish a lot on your next business trip. You’ll be able to do more if you stay in the right place. Be careful when booking your accommodation. Make sure you stay at a place that provides the things you need. You should be fully satisfied with the lodgings that you choose.

4 Benefits of Ongoing Employee Training

In order to progress organizations should invest in continuous training programs. Continuous training has lots of benefits. Some of these are discussed below.

Address weak areas

Training programs will help to improve the employees’ skills. It makes sure that they don’t make the same mistakes again. Training can address issues and help the organization to be more productive.

Increases employee satisfaction

Training and workshops can increase employee satisfaction. They will feel that the company is giving them importance. They will feel valued. This will help them to give more effort move up their learning curve.

Improves employee performance

Training will give them the confidence they have up-to-date knowledge about the industry. This will help them to perform better. So, the company will become more productive. By having knowledgeable employees the company will be able to easy compete with others in the industry. The industry is changing continuously. Employees should always be updated with the changes and learn the new methods of doing work.

Know about the latest technology developments

Technology is progressing fast. You will find new technologies within months. You should train your employees so that they know about these technological changes and learn to adapt to it. They might have to learn a new skill to incorporate the new technology in their work.

Continuous training and development programs will not only improve the skills of your employees, it will also help the organization to move forward. So, you should invest in the training and development of your employees.

 

Top 3 Ways to Beat the Competition

Business is like a game.Like a game, here also only the best players win. You should work together as a team to make your business successful. There will always be intense competition in the market. You will need to know how to survive in this competitive environment.Here are some strategic ways you can beat the competition.

Define the brand

Businesses are different and so are the customers. So, proper branding is required. You should find out how your business is different than the others. New competitions always enter the market. You should be prepared to lose some market share. You should always talk about your unique selling point (USP) to the customers. You should make your business stand out from the rest.

Select a competitive advantage


In order to compete, you should have a competitive advantage.You should focus on the quality, price, and service. These are the areas where you should try to beat your competition.

3. Form a customer database

It costs more money to get a new customer than to retain the old ones. So, you should direct your efforts in keeping your existing customers. You should focus on building a lasting relationship with the customer. So, you need to maintain a customer database so that you can communicate with them regarding your new products, promotions, etc.

By using these strategies, you will be able to beat the competition. You should always look at what your competitors are doing and then plan your strategy accordingly to beat them.

5 Ways You Can Deliver Outstanding Customer Service

Providing great customer service can take you a long way. There are so many companies out there who are providing similar products at similar prices. The only way they can stand out is by providing superior customer service. Here are some suggestions for providing excellent customer service.

Respond as soon as possible

You should be prompt in responding to customer requests. When you call the customer service department of many companies, they put you on hold for long hours. This can be very frustrating. You should respond to customer requests as soon as possible.

Know your customers

You should know the needs and wants of your customers. They love the personalization. So, when you interact with a customer, keep note of the things you have discussed so that you can refer to them in future.

Correct your mistakes

If you don’t take the responsibility of your mistakes then you will earn a bad reputation. Transparency is essential in business. If there is any mistake that you have made, you should make effort to correct it immediately.

Going extra mile

If you do something beyond the customers’ expectations then your customer will be happy. They will remember the extra effort you made and will come back to you.

Create long-term relationship with the customer

You shouldn’t focus on making one sale. You should create a life long relationship with the customers. It is very expensive to get new customers. So, retaining the old ones is the best strategy.

Customers should be the main focus of your business. You should deliver outstanding service to the customers so that they come to you rather than going to your competitors.